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Returns and Exchange Policy
We at Broke Artist want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 14 days of receiving it to request a return or exchange.
To be eligible for a return or exchange, the merchandise must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return or exchange, please send an email to [contact email address] with your order number and the reason for the return or exchange. We will then provide you with instructions on how to proceed with the return or exchange.
If you receive a damaged or defective item, please contact us immediately with a photo of the damage or defect. We will provide you with instructions on how to proceed with the return or exchange.
Please note that we do not accept returns or exchanges on fonts or digital artwork once they have been downloaded.
For returns or exchanges, the customer is responsible for the cost of shipping. However, if we made an error with your order or if the merchandise is damaged or defective, we will cover the cost of shipping.
Once we receive your return, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method.
If you have any questions or concerns regarding our Returns and Exchange policy, please contact us at askme@brokeartist.com.
Shipping Policy
We offer shipping to New Zealand and select international countries. Shipping rates vary depending on your location and the size and weight of your order.
Most orders will be processed and shipped within 2-3 business days. Shipping times vary depending on your location and the shipping method selected at checkout. Estimated shipping times are as follows:
New Zealand: 2-5 business days
Australia: 5-10 business days
North America, Europe, and Asia: 10-15 business days
Rest of the world: 15-20 business days
Please note that shipping times may be longer due to customs processing times, which are beyond our control.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to update.
If you have any questions or concerns regarding shipping, please contact us at askme@brokeartist.com.
Frequently Asked Questions (FAQ)
Q: How do I place an order?
A: To place an order, simply browse our website and add the items you wish to purchase to your cart. When you're ready to check out, follow the prompts to complete your purchase.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping rates vary depending on your location and the size and weight of your order.
Q: How long will it take to receive my order?
A: Shipping times vary depending on your location and the shipping method selected at checkout. Please refer to our Shipping Policy for more information.
Q: Do you offer returns or exchanges?
A: Yes, we offer returns and exchanges. Please refer to our Returns and Exchange Policy for more information.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other payment methods.